Refund Policy
Last updated: July 2026
Made-to-order items
Because each piece is made by hand to order especially for you, we generally can't accept returns or offer refunds for change of mind. Please check sizes, colors, and details carefully before ordering.
Damaged or defective items
If your order arrives damaged or with a genuine defect, contact us within 3 days of delivery with photos of the issue and your order reference. We'll offer a replacement or a refund, whichever suits the situation best.
Order cancellations
You can cancel an order before we begin making it — message us as soon as possible after ordering. Once work has started, we're no longer able to cancel or refund the order.
How refunds are issued
Approved refunds are returned to your original payment method through iPaymu, typically within 7–14 business days of approval, depending on your bank or e-wallet provider.
How to request a refund
Email or WhatsApp us via our contact page with your order reference and details — we'll get back to you within 1–2 business days.